Your special delivery is important to us and we want to make sure it gets to you as quickly and as fuss-free as possible! Many of the items we carry ship directly from our warehouse in Mississauga, within 1-2 business days.
Please read our shipping policies, details about furniture, large parcel shipments and other helpful shipping information below. If you still have questions, we’d love to hear from you at hello@torontotoddler.co
SHIPPING POLICIES
Toddler Toronto Co. orders are shipped Monday through Friday, with the exception of major US + Canadian holidays. Orders placed over the weekend will be processed and shipped on Monday. In the event of a delay, we will notify you via email or phone.
Please refer to shipping information noted on our product listings for specific production and shipping times. We are not responsible for the delivery of shipments to PO boxes, shipping locations/stores, shipping warehouses, freight forwarders or other similar locations. We will not provide refunds or replacements for shipments to these locations that have been confirmed as delivered by the shipping provider (USPS, UPS, FedEx, etc.).
We are not responsible for delivery delays during shipping due to shipping with carriers, including weather, delivery locations being inaccessible, packages that were delivered to the incorrect address, or other unforeseen delay circumstances. While we do our best to ship your item in a timely manner, we do not have control over your delivery once it is in the hands of the carrier. We do not offer refunds for items that experience delivery delays that are confirmed as delivered by the shipping provider.
Items missing in transit or misdelivered will be offered a replacement only and must be reported to Toddler Toronto Co. within 5 business days of the expected delivery date. If we are reached outside of this window, we cannot guarantee a replacement. Please allow up to 21 days for us to determine if your shipment is indeed missing or undelivered before a replacement can be provided and shipped. In the case that a replacement is not available, store credit will be issued.
Items damaged in transit must be reported to Toddler Toronto Co. within 48 hours of receiving the item. A replacement will be provided, as needed. We can not offer refunds for carrier induced damages.
TRACKING YOUR ORDER
As soon as your order ships, you will receive a tracking confirmation notice sent to the email address used to place your order.
Looking for tracking, but can’t find your order number? Please reach us via email at hello@toddlertoronto.co for assistance.
FURNITURE SHIPPING + DELIVERY
All of our furniture ships directly from our furniture manufacturers. Please refer to the furniture product listing to determine expected production and shipping lead times before placing your order.
Delivery to apartments/condos or homes without direct access to the front door due to stairs or gates will be delivered to a ground-level location, building office/mailroom or best possible delivery location for the driver. Please indicate delivery/access instructions on your order, when necessary.
*These rates may be increased from October-January due to holiday shipping surcharges from our carriers.
Flat-Rate Shipping: Applies Toddler Productivity packages and smaller shipments. Delivery is typically provided via Puralator or Canada Post to the outside of your home.
Pick Up
Toronto Toddler Co offers free pick up on select items and accessories. Simply select PICK UP option and you will be sent the instructions for pick up. Additional items in your order may result in a shipping fee. Orders mixed with items that ship free and items that have a shipping fee will result in the lowest combined shipping fee.
INTERNATIONAL SHIPPING
Toddler Toronto Co. is proud to offer international shipping through a partnership with a trusted third-party company, GlobalShopex.com. For more information about placing an international order, please visit our FAQ Page.
Some items are not eligible for international shipping, including furniture.
Looking for tracking information for your international order? Please reach GlobalShopEx directly at customercare@globalshopex.com or (786) 391-4868.
If you have placed an international order, please note that international shipping times will vary based on your location and the items you’ve purchased. Thank you in advance for understanding that we are not responsible for delays by customs, or other circumstance that may delay your order.
For additional questions regarding our shipping policies or for help tracking your order, please reach our Customer Care Team at hello@toddlertoronto.co. Thank you for shopping with us!